Returns & Refunds

Refund, Replacement & Warranty Policy

At CKORA, we want you to feel confident when shopping with us. If something isn't right with your order, our support team is here to help. This policy explains how our 30-day warranty works, when you can request a refund or replacement, and what to do if a problem arises.

1. Our 30-Day Warranty

Eligible products are covered by a 30-day warranty starting from the date your order is delivered.

If your item arrives damaged, has a fault, or differs from what you ordered, please contact us within this 30-day period. Depending on the circumstances, you may be eligible for a refund or a replacement.

To help us resolve the issue promptly, please provide your order details and any supporting evidence requested by our team. All claims are reviewed individually in accordance with the terms below.

2. No Need to Send Your Item Back

We aim to keep the claims process straightforward. For approved claims covered by this policy, you won't need to return the product physically.

If an item arrives damaged, defective, or incorrect, simply contact our support team and explain what happened. Once we've reviewed and approved your claim, we'll arrange an eligible refund or send a replacement at no extra cost.

Please don't send an item back unless our support team specifically asks you to do so.

3. What Our Warranty Covers

To be considered for a refund or replacement, you must report the issue within 30 days of delivery.

Your claim may qualify if one of the following applies:

Damaged or defective item: Your order arrives broken, visibly damaged, or unable to function as described.

Incorrect item: The product you receive doesn't match your order, such as a different model, size, colour, or product type.

Item not as described: The product differs materially from the description or specifications provided on the product page.

Lost or undelivered package: Tracking information indicates that the parcel has been lost or that delivery has not taken place. We'll review the available tracking details and delivery records before deciding how to proceed.

What Isn't Covered

The 30-day warranty doesn't automatically cover problems caused by misuse, accidental damage, improper handling, unauthorised modifications, or normal wear and tear after delivery.

If you simply change your mind and the product is in good working condition, a refund generally won't be available under this policy. However, you can still contact us, and we'll consider your request on a case-by-case basis.

4. How to Submit a Claim

If you need help with an order, please follow these steps.

Step 1 — Email our support team

Contact us at mrsckhero@gmail.com within 30 days of receiving your order.

Step 2 — Include your order number

Add your order number to the subject line of your email so we can locate your purchase without unnecessary delays.

Step 3 — Explain What Happened

Briefly describe the problem, including when the order arrived and what is wrong with the product.

Step 4 — Send Supporting Evidence

Attach clear photos or a short video showing the damage, fault, or difference between the item received and the item ordered. This evidence is required for us to assess a claim without asking you to return the product.

Please make sure your description and supporting materials accurately show the issue you're reporting.

5. Refunds and Replacements

Once we've received your email and reviewed the information provided, we'll let you know whether your claim has been approved.

If your claim is accepted, we'll arrange a refund or replacement in line with this policy, at no additional cost to you.

Where possible, refunds are issued to the original payment method. After the refund has been processed, it usually takes 5–10 business days for the funds to appear in your account. The exact timing depends on your bank or payment provider, so the amount may not show immediately.

We'll notify you of the outcome of your request once the review is complete.

6. If Your Refund Hasn't Arrived

If we've confirmed that your refund has been processed but you can't see the funds in your account, there are a few things you can check:

- Review your bank or payment account to confirm that the refund hasn't already been credited.
- Contact your bank or payment provider, as additional processing time may be required.
- If the funds still haven't appeared, email mrsckhero@gmail.com so we can help you follow up.

Please include your order number and any refund confirmation details you have available.

7. Get in Touch

If you have questions about your order, our 30-day warranty, or a refund or replacement request, our support team will be happy to assist.

Store: CKORA

Customer Support: mrsckhero@gmail.com

We're committed to handling eligible claims fairly, communicating clearly, and helping our customers resolve product-related issues as smoothly as possible.